We understand that placing the care of someone you love into the hands of others, or choosing to go into care when you can’t manage at home any longer, is a very difficult decision. Our whole team recognise that each resident is unique and ensures that our care and support is personalised to the individual’s needs. We promote independence and respect choice, privacy and dignity.
We realise that the people working in our care homes are motivated by making a difference to our residents’ lives. We encourage this by valuing aptitude as much as qualifications when recruiting, providing on-going personal development and offering promotion from within. Within our dedicated team, over 25 people who have been with us for between 10 and 35 years.
Our Vision is to be ‘A Superb Place to Live or Work’.
We recruit and support people that share Our Values to build a strong, successful team who help each other improve skills and use best practices. We commit to prioritise our residents needs and provide a continuously improving, always outstanding, service.
The wellbeing of our residents is at the heart of everything we do, and Adept life is designed to provide a full range of enriching physical, mental and emotional wellbeing that helps promote independence, choice and dignity.
Our Values
Our Values are to all:
Be Kind, caring and compassionate to residents ensuring they always receive great service. Promote resident choice and dignity and be kind to teammates, showing them consideration and respect.
Achieve Excellence through continuous improvement and aiming to excel in all that we do. Focus our thoughts, energy and attention on what we are doing to meet our goals whilst embracing innovation to ensure we enhance our service.
Take Ownership of all we do. Complete all work competently, with pride and pass any incomplete tasks to appropriate teammates. Always be open and honest, take personal responsibility and be accountable for actions. Own up to errors and learn from them within our ‘no blame’ culture.
Communicate Well by using peoples preferred names, and always respecting confidentiality and discussing concerns in private. Never gossiping or being offensive and using ‘Plain English’ in all communications.
Have Commitment to our vision and values. By continuously improving and supporting each other by prioritising our residents’ wellbeing at all times.
Meet our leadership team
Starting in business at 16 years old, I founded Adept in 1985 and led the group as Managing Director until 2021 and now as Executive Chairman. My role has always been to ensure our homes are of a quality that I would be pleased for my parents to live in. Both parents have lived very happily at Moat House which has reinforced my pride in what we do. I continue to enjoy close involvement with our homes.
Executive Chair: Dave Lock
I worked in banking for more than 30 years, including over 20 years as a specialist healthcare partner. During my time as Relationship Director at Royal Bank of Scotland, I tailored bespoke solutions to healthcare providers, including Adept. I joined Adept in 2021 as Business Director and now as Managing Director I oversee Adept’s policy of continuous service improvement and ensure we are “a superb place to live or work”.
Managing Director: Kenny Nelson
My dedication and enthusiasm for Adepts vision and values stems from over 30 years’ experience in the Health and Social Care sector. Since 2009 I have been Operations Director for Adept and the CQC nominated individual. I continuously strive to make our resident lives enriched and fulfilled whilst ensuring Adept Care Homes is “a superb place to live or work”.
Operations Director: Emma Philpott
After many years as Commercial Finance Director including 10 years at Greene King, I joined Adept in 2016. Initially as a Non-Executive Director providing advice and strategic direction for the company. I became Financial Director in 2018 establishing a strategy for the financial stability required to make continuous improvements to our facilities and services.
Financial Director: Chris White
My extensive background in Information Technology, Media and Marketing made me an ideal match for Adept. Joining my family’s business in 2021 as Head of Marketing & Technology my role is now Communities Director. One of my main roles is to expand our homes resident communities’ interaction with their local communities and make our homes vibrant, dynamic, and superb places to live.
Communities Director: Joe Lock
I joined St John Ambulance in 2008 as Managing Director before becoming the Chief Operations Officer. I then joined Adept in 2017 as Quality Director and became a Non-Executive Director in 2018 alongside being Chair of several Charitable organisations. My role at Adept allows me to contribute to the strategic direction of the company and make an active effort in promoting and improving our resident’s wellbeing.
Non Executive Director: Peter Savage
My career in Social Care spans 25+ years, and I have had experience in running several Multicategory Care Homes, including Dementia. My experience has involved me in all matters in the Daily Management & Operations of Care Homes, where I have held Senior Management roles. I am honoured to be able to provide advice & strategic direction, supporting & contributing to the success of the Adept Family.
Non Executive Director: Harj Nanuwa
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