Residents and relatives of Harrier House care home sang the service’s praises during the home’s very first inspection by the Care Quality Commission (CQC).
Harrier House Care Home, in Hucknall, has expressed its delight at being rated as ‘good’ in all areas, following the CQC report, which was published earlier this month.
CQC carries out regular checks on health and social care services. Comprehensive inspections are used to make sure services are providing care that is safe, caring, effective, well-led and responsive to people’s needs.
The family-run care home, located in Hucknall opened its doors in May 2021, offering award-winning, luxury, residential, dementia, respite, and day care. Residents are encouraged to live life as they choose with an extensive social calendar that is packed with meaningful activities, clubs, and regular entertainment.
The CQC report included positive comments such as: “People told us they were treated with respect. That team ‘had the time to build trusting and open relationships with people and their loved ones.”
Inspectors said: “People were receiving a personalised service from staff who knew them well. Residents they spoke to, told them they felt safe living at Harrier House, that they were treated with “dignity” and were “happy”.
One relative described how their loved one had been supported to mobilise without a walking frame, enabling them to regain their independence. “This is down to the staff and their patience; they make time every day to support the resident and the progress is fantastic.”
Inspectors said the home was well led and that management had created a “positive atmosphere”.
“We were delighted to be inspected by the CQC and awarded the good rating across all areas; it is a reflection of the hard work of all the team. We will continue to make improvements to provide the best service possible for our residents and their families and ensure Harrier House is ‘a superb place to live or work!” said Samantha Kavanagh, Home Manager.