08.06.22
Dear Residents, Families and Friends.
It has been a while since my last note and things have changed considerably so here is our current visiting policy based, as always, on government guidelines.
We understand that contact with family and friends is vital to our residents’ health and wellbeing. So, we are so pleased to have introduced to a more relaxed visiting structure. You’re welcome to visit your loved one inside our care homes as often and for as long as you wish, with hug and handholding.
There’s no need to book but please call 10 minutes ahead so our homes expect you. You will be asked for evidence of a negative LFT upon entry, however if you visit regularly, you need only test twice per week. Unless you have an exemption certificate you are asked to wear a mask at all times within our homes along with any other PPE provided to you by our team upon entry. Please speak to the manager if your loved one be distressed by you wearing a mask. When departing please wash your hands before making your way to reception.
We ask that you do not visit if you feel unwell, even if fully vaccinated and have tested negative for Covid. Other respiratory viruses like flu and norovirus are just as dangerous for your vulnerable loved ones. You may resume visiting 5 days after you feel better following symptoms like: cough, cold, high temperature, diarrhoea, vomiting etc.
Internal visits may be cancelled without notice if directed by the local authority should a Covid outbreak occur. However, pre-arranged essential and end of life visitors are exempted, and all others may visit externally using the booking system on our website.
Should you experience visiting problems, please provide feedback to our care home’s office.
Although our homes have always been a hive of activity, we have enjoyed the returning buzz that visitors inevitably bring and it’s a real joy to see so many faces that we have not seen for such a long time. We look forward to you experiencing first-hand our comprehensive resident’s social programme.
A big thank you to all our resident’s friends and families for your support, as well as our teams for their continued hard work and dedication to our residents.
Yours sincerely
Dave Lock
Executive Chairman
