‘Stop, Smile & Listen’ – Davina and Peter share tips for a happy home with new manager
“Remember to stop from time to time. You’ve got to stop and take time to think, talk and listen. It’s a busy job, that’s clear, but if a manager takes a bit of time to stop every now and then, they’ll get to see and learn more about each of us,” explained Peter Cafferty, Retired Coach Maker.
Residents at a local care home have devised their own ‘green cross code’ to welcome a new manager with their top tips for keeping their home happy!
A smile goes a long way for Davina, 82 whose message for newly appointed manager Bev Jones, is: “Don’t forget to smile! If you’re happy, we’re happy. This is a very friendly home and I’m pleased to say you’ll always see lots of smiles and fun here.”
Finally, Peter, aged 86 added: “It seems obvious but listening to residents makes the biggest difference. At the end of the day, we know what we like and need and listening to us means you can get it right. It’s respectful too. I always speak up at our residents meetings and it’s good to see the Manager there listening.”
Bev Jones, who comes to The Knowles with 30 years’ experience, having managed another Coventry care home for 8 years, said: “I am delighted to join everyone here at The Knowles. I know the home very well and it’s always had a warm and friendly family feeling to it. Already I have been made so welcome by the residents and the friendly care team who together make this a special place. I love the advice from residents, they know a thing or two so I will definitely take note!”