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Dear Team Members

I am pleased to announce a management restructure as the final part of our Post-pandemic Revival plan that will greatly strengthen our homes support.

These changes will be implemented over the coming weeks:

•             Quality Manager, Kader Daffe, moves to Area Manager (North) supporting Harrier House, Chetwynd House, Old Vicarage and Kiwi House

•             Relief manager, Nicky French, moves to Area Manager (South) supporting Douglas Court, Moat House, The Knowles, and Bowood Court & Mews (once new DC Home Manager is on-board and inducted)

•             Directors PA, Sara Heathcote, moves to Operations Support with the added responsibility for homes administrators’ induction and support.

•             New position of Compliance Manager, Trevor Slade, to audit and support homes quality and compliance.

•             Lifestyle & Dementia Manager, Karen Middleton, moves to Dementia Manager to focus solely on supporting homes dementia services.

•             Marketing & Technology Manager, Joe Lock, moves to Communities Director with a new responsibility for Residents Social Life.

•             Hospitality Manager, Rebecca Lambert’s role is extended to overseeing homes activities teams and aesthetics.

•             Employment Co-ordinator, Luke Arnold, moves to HR Assistant to better support homes recruitment

•             Return to pre-Covid regular face to face management meetings to rebuild management interaction and communications.

•             Our new Team Benefits Programme, accessible on-line or via our new App, will incorporate an adept intranet for whole team communications, plus an easy to access and improved document library.

•             Management roles not mentioned remain the same

Yours sincerely

Dave Lock

Managing Director

Dear Team Members

Pandemic Revival Plan

Your recently announced pay rise starts imminently to reward your hard work during Covid. Now, after listening to your feedback I am pleased to inform you that we will shortly be introducing the:

Adept Benefits Package

To further reward your hard work, we are investing in our exclusive one-stop online benefits portal, which includes a smartphone App, to provide you with a range of extra benefits to save you money and enhance your lifestyle. Amongst other things, you will be able to enjoy personalised offers and discounts at 1000’s of big-name brands of your choice.

Some of the benefits include:

•            Savings on your weekly or monthly shopping

•            Access to Free Health & Wellbeing programs, as well as the Employee Assistance Program.

•            Sky TV packages and broadband discounts

•            Instore and Online discounts and gift cards at hundreds of participating retailers.

•            Access to a Private GP.

•            Cycle2Work scheme with up to 30% off new bike purchases

•            and much more

Our HR Manager, Neil, will provide full details soon

Yours sincerely

Dave Lock

Managing Director

Dear Team Members,

Before Covid, Adept was widely regarded as a high-quality provider that promoted continuous improvement. However, the unprecedented pressure endured over the last 18 months meant that we had to focus solely on getting through the pandemic. This placed a huge extra workload and stress on management and team that has affected our service provided to our residents. Now with the worst of Covid behind us (hopefully), it’s time to push forward with bold changes to ‘make adept great again’ (no pun intended)!

This week I will announce our revival plan to help Adept recover to our pre-pandemic level for homes management support and service quality.

I am pleased to announce that all team members will receive an immediate pay rise:
• We have allocated an additional £250,000.00 to bring forward your next April’s annual pay rise as a big thank you for all your hard work during covid.
• Your pay will increase by 3% or 50p per hour, whichever is the higher!
• For our hourly paid team this starts tomorrow, Wednesday 29th September, and for our salaried team from Friday 1st October.
• This means at least £1,000 per year more for all full timers!
• The carers temporary £1phr overtime (above contracted hours) will continue UFN.
• Recent recruits receiving the new Relocation Allowance will receive this pay rise once your probationary period is completed.
• We will still increase your pay in April to offset the new 1.25% employee H&SC Levy as promised.

I will make further announcements over the next few days.

Yours sincerely

Dave Lock

Managing Director

Dear Team.

Monday 6th – Saturday 10th September is Professional Care Workers’ Week. This is an annual campaign designed to shine a light on the work happening in the social care sector as well as to give thanks to the hard work of people working in social care and the wider sector.

The incredibly supportive team of Adept Care Homes are no exception, and we want to say a huge thank you to each of you for your continued hard work.

The directors had planned to visit all 8 of our homes to say thank you in person and to give each member of our hard-working team a gift to show our appreciation for all that you do. Sadly however, due to covid outbreaks and team shortages we need to send our thanks in the form of this letter instead.

Please see your Home Manager before the end of the week for a special thank you gift as well as a card from the directors at Adept.

On behalf of all of the directors, I would like to say a huge THANK YOU again to everyone in our care team.

Yours sincerely

Dave Lock

Managing Director

Dear Residents, Families and Friends.

We have made significant improvements in many areas of our service since the CQC inspection on 20^th April.

After the inspection we put an immediate voluntary stop on admissions to ease the team workload pressure and concentrate on our recovery plan. We take the responsibility of caring for your loved ones very seriously and the plan covered actions to improve every area that needed improvement, and a good amount has been put in place. Linda Sturdy, an experienced Home Manager, joined Kiwi House a month ago and has now settled in. We have created 2 new group positions to bolster support for all our homes; Nicky French is our Relief Manager after many years with us as a successful Home Manager, and Trevor Slade, an experience Compliance Manager, joined us a month ago.

Maria Hallam is returning to work alongside Linda as Care Manager shortly after a spell at one of our other homes. Jordele has returned to us with a promotion to Care Co-ordinator, and several other good ex-team members have re-joined the team. The team now feel a lot more supported.

I would like to thank our team for working so hard to improve the service quality since the inspection. However, we all fully understand that there is still much more to do and admissions will only restart once we consider that our service has returned to our previous quality.

Please refer any comments or queries to Linda at Kiwi House.

Yours sincerely

Dave Lock

Managing Director