Joan Daniels (100), celebrated her 100th Birthday at her home, Douglas Court Care Home in Derby. Joan has only one surviving relative, a niece, who surprised her with a visit on the morning of her birthday.
Douglas Court, who usually celebrates every resident’s birthday with an extravagant party and a special visit from their family, wanted to make this birthday extra special. Douglas Court’s team arranged a ‘day at the races’ and a special delivery to surprise the centurion. With a special guest, Alfie the Horse delivering a bouquet of flowers and the Queen’s telegram, together with lavish birthday celebrations, a royal themed garden tea party and live entertainment to mark this, her milestone 100th birthday.
Douglas Court upskills their hospitality team with industry-leading training to ensure residents are ‘served up’a fine dining experience.
Douglas Court Care Home in Derby knows that it is their team who are the key to a smooth and seamless meal-time experience for their residents. Douglas Court is providing ongoing training, so the team feels confident with creating, serving, and presenting a fine dining experience to the residents.
“The food here is heavenly, we are served at our table, just like a restaurant and there is always a good choice on the menu. The best thing is sitting with the other residents and enjoying the evening which you will never get at home on your own” said Harriet, a resident at Douglas Court who enjoys gardening, growing her own vegetables and weekly baking club.
Residents Are Getting A Taste for the Finer Things in Life
“We’ve just been through another round of training,” says Kate Gilvear, Home Manager. “For the team, the training sessions have been hugely beneficial. We wanted to develop the kitchen teams’ sense of ownership and make them feel included as part of the whole experience as well as key interaction with the residents, which has played a huge part in helping us to achieve that.”
“Both front and back of house, work collaboratively to create a harmonious process of preparing and serving food. The menus have been extremely well received, with exceptional feedback from residents and their families. It’s the feedback that we receive which reinforces that ‘we are serving up’ a positive, resident focused and enjoyable meal-time experience” said Hospitality Manager, Rebecca Lambert.
“We couldn’t have wished for a better care home for our mum. She has always told us about the wonderful staff and the care she receives. She has said more than a couple of times when we visit, she likes the ‘hotel’ she’s staying at! She has told us the home-cooked food is marvellous!” said Jane, a relative.
Other themed events at the home include Mocktail Mondays, coffee mornings and Fish Fridays but despite the wide range of dishes and events on offer at the home, one dish remains a diners’ favourite – Sunday best, roast chicken dinner.
Douglas Court team participate in ‘silver service’ training to serve up a fine dining experience for residents.
With veganism becoming one of the UK’s fastest-growing lifestyle movements and with an estimated 7,000 vegetarians and vegans in residential and nursing care homes, Hospitality Manager, Rebecca Lambert decided to introduce residents to the plant-based diet by holding a vegan festival during the month of January, or better known as ‘Veganuary’.
Adept Care Homes continues to expand its team and is delighted to welcome Kenny Nelson as its newly appointed Business Director for its Midlands-based care homes.
Kenny brings with him a wealth of experience and extensive knowledge following 7 years working alongside Adept Care Homes as Relationship Director with RBS and later, as Senior Director, Health & Social Care with CYB (Clydesdale & Yorkshire Bank).
Christmas has come early for a care assistant at Douglas Court.
On being officially named as the home’s Employee of the Year and scooping a £100 Christmas bonus, Zara Hussain from Douglas Court said: “I work with a great team here at Douglas Court and I’m proud to be named their employee of the year,”
“Many congratulations to Zara. As part of our aim of being a superb place to live or work, we operate a monthly Employee of the Month scheme. Each of our care home managers chooses to recognise the work of an employee and then at the end of the year, we select the overall winner at each home. This year, we also surprised our team with prizes for the ‘Best Dressed’ amongst them at our glittering awards and Christmas party!” explained Adept Managing Director, Dave Lock.